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FAQ's

  • How much does a custom designed item cost?
    This price for bespoke items varies on each item. The price is impacted by things like: Metal Weight, Diamond Weight, Diamond Count, Metal Purity, Complexity amongst other things. All items are hand made so we must always allow for some variation on the specifications generated on our computer generated designs. For this reason we are unable to give exact quotes on items and will only provide a provisional quote until the item has been made and finalised. But don't worry, almost 100% of the time the final price comes in on budget or under!
  • Which metals do you offer?
    For custom designs we able to manufacture in 9ct, 14ct, 18ct (Yellow, White & Rose) and Platinum. Palladium is available for wedding bands. When ordering products online, the metals available are listed on the product's description.
  • Do you offer Finance on items of jewellery?
    We do not offer finance however we are willing to work with third party finance companies if this is something you would like to arrange prior to purchasing with us.
  • I've left a deposit, can I cancel and get a refund?
    All deposits are non refundable for custom items. Items from stock, that have been unaltered we can offer store credit within 30 days of payment.
  • I have a broken item of jewellery bought elsewhere, can you repair it?
    Unfortunately not, we only carry out repairs on damaged items that were bought from us.
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